Saturday, January 13, 2007

Consider the user supply chain too

I am doing some research for an entrepreneur in Salt Lake City for which I need to purchase three back belts. Because of the purchasing system at the university (a design challenge for another time), I would like to order the belts online or by phone, but pick them up in the store (to eliminate the delay and cost of shipping).

Home Depot does not support this. Lowe's does. And so even because Lowe's is 20% more expensive, they got my business. They understand my supply chain process and support it. Even though Home Depot has a reputation for having a very efficient supply chain of their own, they apparently have not considered their users'. Their loss!!

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