It has become a common practice for companies to refer to
former employees, especially those who left on good terms, as “alumni.” This is more branding than anything else, but
it has some HR strategic advantage. In
many of the sectors that do this, employees switch jobs frequently and might be
good networking contacts in the future. The company might want to reach out to
the alumnus at some later point to make an introduction, to collaborate on a
project, or to buy-out their new hot startup.
Who knows, the company might even want to recruit them back for a new position
later.
Some companies are even creating alumni newsletters similar
to the ones we get from our universities. These keep the former employee up to
date on all of the exciting things goes on at their former employer. Again, this is largely branding (they haven’t
started asking for donations yet), but it also keeps them primed for the time
when the company does want to ask them for introductions or
collaborations.
But I was a little shocked when the Atlantic Magazine sent
me a notice that my subscription had expired and they wanted me to resubscribe.
I get these all the time, usually with a special rate for former subscribers. But the Atlantic referred to this as their
special “Alumni” discount.
I am cynical enough to see through labeling that is designed
solely to frame the brand relationship.
Kind of like companies calling their manual labor, minimum wage employees
as “associates” or a “family member” and then refer to their customers as “patrons”
or also as “family member.” There are
some pretty outlandish stretches of the imagination out there for both
categories. All intended, of course, to
make people feel special without actually doing anything to make them special,
which might cost some money.
But for a magazine to do for a former subscriber takes some chutzpah. I got the subscription using frequent flier
miles and never renewed even once, so I am the least likely to renew or to be
considered any kind of preferred customer.
I guess it doesn’t hurt. But it
does seem quite silly.
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