Wednesday, July 08, 2015

Frustration and Delight

Are user frustration and user delight two sides of one dimension? Or two different dimensions?

I think they are two different unipolar dimensions:
Not frustrated    ------------------------------------  Frustrated

Not delighted   -------------------------------------   Delighted

But Jared thinks it is one bi-polar dimension:

frustrated ----------------------------  neutral  --------------------  delighted

Are they different experiences?  Can you be both at the same time?  For example an interface can have some features that evoke delight (cool new functionality) and some that evoke frustration (long navigation paths) and my emotion will go back and forth.  Maybe?

What do you think?